At Moss, we give finance professionals the power to automate their day-to-day and make forward-thinking decisions.
Our culture is what makes that possible: we play to win, we obsess over quality, and we win as One Moss, and it works.
Moss closed a €35 million Series C in August 2026, crossing a €1 billion valuation, and became one of Europe's fintech unicorns.
Join us for what's next.
As a Working Student in Customer Support, you will be the first point of contact for Dutch and English-speaking customers, helping them get the most out of Moss via live chat, email and phone.
It is a hands-on role where you build real support experience in a fintech product.
You will report to the Team Lead Customer Support and work directly with the Berlin support team.
What you learn from customers feeds back into how the team works, so your input shapes the support experience.
The role comes with the potential for a permanent position.
Your responsibilitiesRespond to customer inquiries in Dutch and English across live chat, email and phone, giving accurate answers quicklyOwn customer queries from first contact through to resolutionWork directly with the Berlin support team to troubleshoot complex account issuesGuide new corporate users through the web and mobile app, pointing them to self-service resources and documentationShare customer feedback with the team and contribute to improving internal support processesAbout youInitial experience in customer support, client services, or another user-facing roleBusiness-fluent English (C1/C2) and Dutch (native or C1+) Experience in fintech, SaaS or banking is a plusInterested in a long-term path at MossIn addition, here are the.