We are hiring a Head of Operations⏰ Start date: ASAP📍Zürich, Switzerland (on-site, remote not possible)🦾 Full-time (100%)Loki Robotics’ mission is to make physical services an abundant commodity for everyone through robotics and physical AI.
We build, deploy and operate expert robots with unique capabilities to automate commercial facility services at scale.
We believe emergent capabilities in physical AI are unlocked by taking a straight shot to useful, performant robots deployed in the real world.
We’re a tight team that takes initiative, operates with agency, and genuinely cares.
As Head of Operations, you own that end to end.
You are the execution engine that customers and the rest of Loki rely on to make deployments happen, and you build the operations organization that keeps getting better at it: more automated, more productized and spread across more roles and geographies as we scale.
What you will be doingOwn deployment implementation: site assessments, customer kick-offs, onsite supervision, staff training, performance assessment and all customer communication along the wayRun logistics for every deployment: fulfillment, shipping, import/export, compliance and coordination with the customer’s receiving sideBuild and run the operations organization: SOPs, scheduling, allocating operator bandwidth across deployments, testing and internal data collection, among othersWork with our testing engineers on release, performance and quality assurance testing: reporting procedures, schedules and the bandwidth to execute themRelay what customers and field operations tell you back to product, GTM and R&DFind operations bottlenecks and remove them, whether through a new process, a new hire, a change in structure or by killing a process entirely.
Many ops tasks exist because a feature is missing or because that is how it has al.