📍 Location - This role is remote, with quarterly paid travel to either our London or Sheffield office.
A quick note on location: We have both hybrid and fully remote opportunities available! If you live within a reasonable commuting distance of our lovely Sheffield office, we'd love you to consider our hybrid role.
This fully remote opportunity is intended for those living further afieldPlease note: Your first day will be in our London office (Aldgate East, E1), and all travel costs will be covered by us.
⏰ 40 hours per week (Monday-Friday, 9am-6pm with very occasional Saturday working)💰 Salary - £26,600 (Year 1 OTE of £27,400) 📅 Start Date - Tuesday 24th November 2026.
Contact Centre experience is essential for this role.
As part of our recruitment process, we use an AI assistant called Lily to carry out an initial phone call.
It takes just a few minutes and allows us to progress suitable candidates faster, including outside normal working hours.
Our mission:Two in five people in the UK rent their homes.
Goodlord's mission? To provide them with the best renting experience in the world We started Goodlord because we wanted to make renting simple and transparent for everyone involved: the agent, the landlord, and the tenant.
We knew Generation Rent would lead to more tenants, with higher digital expectations and we were confident we could provide a solution Like all scale-ups it’s been a bit of a rollercoaster journey, but we’re now stronger than ever, with around 3,000 letting agents using the platform, exciting and varied products and 350 Goodlordians supporting the mission! The Opportunity:Pro actively working to progress referencing applications ensuring reports are generated for our customers in line with our KPI measurementsHelping tenants to get their dream home through meeting and exceeding targets.
Professionally supporting our customers with high levels of accuracy (this is super important) with great care and diligence via phone, live chat and email.