Neuchâtel Region | 100% | Temporary 12 months | Start January 2027 Fluent in German and English? Great with customers and strong in coordination? For an international biopharmaceutical company in the Neuchâtel region, we are looking for a German-speaking Site Account Specialist to join an international team supporting treatment centers across Europe.
This role is all.
You will be the key contact for assigned treatment centers, help them manage schedules and processes, solve day-to-day issues and make sure information reaches the right people at the right time.
You don't need to be a Cell Therapy expert – you will receive comprehensive training.
What matters most is your ability to communicate, organize, take ownership and find solutions.
The original BMS profile specifically requires strong customer orientation, scheduling coordination and direct interaction with treatment sites.
Site Account Specialist (SAS) -… What you will do Be the main contact for your assigned treatment centers Coordinate patient schedules and ensure information is accurate and up to date Support customers with an online scheduling platform Handle questions and resolve day-to-day issues by phone and email Coordinate with internal teams when changes or problems occur Follow up on open topics and escalate critical issues when needed Maintain customer and scheduling data in internal systems Build strong and trusted relationships with your customers Contribute to a smooth and positive customer experience What you bringWe are looking for people with experience in areas such as Customer Service, Customer Care, Account Coordination, Patient Services, Order Management, Logistics or Supply Chain.
Around 3 years of relevant professional experience or a Bachelor's degree A genuine customer-service mindset Strong organizational.