Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.
The Team and Role: Are you a skilled technical professional interested in joining a Paid Services program and be part of a collaborative team environment? We are searching for a Senior Customer Support Engineer in the AMR region who will be responsible for troubleshooting and finding solutions to difficult technical problems.
The role will focus mainly on Logitech’s Paid Services support for video conferencing solutions but may occasionally be asked to resolve issues with other enterprise software (MS, Zoom, Google).
Expect to communicate with customers via Phone, email or video calls, and provide high touch service across global organizations, partnering with ITDMs to maintain their valuable conference room spaces or help them as they deploy.
At Logitech, you will assist customers with issues that ensure that the enterprise customer’s meeting rooms stay running and quickly help to find a root cause for an issue within the ecosystem.
You will also enjoy opportunities to advance your career in a diverse environment.
Your Contribution: Be Yourself.
Stay Hungry and Humble, Collaborate and Challenge.
Share in our passion for Equality and Environment.
Plus, have a great attitude and enjoy helping customers in a timely, efficient and pleasant way.
These are the behaviors you’ll need for success at Logitech.
In this role you will: â—Ź Resolve technically complex support issues reported by the customers and/or other team members.
â—Ź Maintain clear, concise and positive communication for all cases in a timely and efficient manner including proactive follow up with customers, team members and product engineers.
â—Ź Own the technical relationship with customers and manage their expectations.
● Work with department leadership and other stakeholders to address bugs, technical issues, compatibility, and other issues that can’.