Become a part of our caring community With over 10 million sales interactions annually, Humana understands that while great products are important, it’s the quality of our service that truly defines us.
We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us and enables us to put their Health First.
After all, a health services company that has multiple ways to improve the lives of its customers is uniquely positioned to put those customers at the center of everything it does.
Humana’s MarketPoint organization is looking for 10 Customer Success Agents to join the Customer Success Team working remote.
Humana’s Customer Success Agents are our members’ trusted partners in navigating healthcare.
In this role, you’ll provide guidance and solutions to ensure a positive member experience, from explaining plan.
You’ll work cross-functionally with care teams, sales agents, and customer service to support and retain members throughout their healthcare journey.
***This position requires you to have a current and valid Health Insurance License in your current state of residence.
You will not qualify for this position without a Health Insurance License.
Key Role Functions Deliver a high level of professionalism and empathy with every inbound and outbound consumer phone interaction Actively listens to identify member needs and suggest available plans, resources, and/or service, which may include enrollments into other plans Simplify and clearly explain plan benefits, claims, and coverage communications.
Ask thoughtful questions to uncover social determinants of health and broader member needs Support member retention and engagement goals by educating and guiding members through complex decisions Use your.