Senior Customer Success Operations Manager

WHO WE ARE: MagicSchool is the premier generative AI platform for teachers.

We're just over 2 years old, and more than 7 million teachers from all over the world have joined our platform.

Join a top team at a fast growing company that is working towards real social impact.

Make an account and try us out at our website and connect with our passionate community on our Wall of Love.

Senior CS Operations Manager Role Description We're looking for a Senior Customer Success Operations Manager who can own and scale the analytical, planning, and systems infrastructure that our CS organization runs on - and who drives measurable improvements in retention visibility, leadership decision-making, and cross-functional execution.

You will be the analytical backbone of our CS team: a person leaders turn to when they need a number explained, a planning cycle run, or a program landed.

Responsabilidades

In this role, you will be responsible for driving towards the following outcomes: Reliable, Scalable CS Systems: Own and administer our CS tech stack, including Salesforce CRM, ensuring data integrity, workflow automation, and tool adoption so that CS teams spend less time on manual work and more time with customers

Renewal & Partner Program Infrastructure: Own the design and execution of complex, cross-functional systems projects - including our self-serve renewal platform for digital partners - balancing technical.

Requisitos

(Salesforce integration, API logic, contract automation) with the strategic judgment to push back when a proposed approach isn't right for the customer experience

Data Visibility That Drives Decisions: Build and maintain reporting infrastructure that gives CS leaders real-time visibility into retention, expansion, and team performance - then analyze that data to drive operational decisions like hiring and quota-setting.

• Leading Cross-Functional Programs That Land: Define and manage programs spanning CS, Sales, Product, and Support, driving alignment and ac.