Job Title Customer Support Engineer - NSW New England.
We strive to make the world healthier and more sustainable through innovation developed across a broad range of Imaging, Information and Monitoring systems.
Your challenge A great opportunity waits for a customer-oriented engineer to join our team supporting the NSW - New England region.
Ideally, you will be based in either Tamworth or Armidale, as you'll be responsible for servicing both of these main locations, as well as the broader New England and Northern NSW regions as required.
As the Customer Support Engineer in this area, you will have the opportunity to cover multiple modalities across Philips portfolios, including Medical Imaging, DXR, and Ultrasound portfolios.
This is a critical customer-facing role with.
Responsibilities include: Working collaboratively with the wider organisation to provide exceptional service to our customers.
Services include corrective & preventative maintenance, commissioning & installation of equipment and software & hardware upgrades.
 Actively participating in the sales process and providing expert technical support throughout the entire life cycle of our customer relationships (from pre-sales through to implementation and post-sales support).
 Taking a lead in managing and supporting technical escalations through to resolution ensuring all stakeholders are continually updated on progress according to the company process.
Providing best-in-class service to our customers with technical support, maintenance, and repairs on equipment by determining the most cost-effective repair/solution to minimize customer down.