Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
 By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions.
Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.
 Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
This role leads Customer Success Managers to drive adoption, value realization, retention, and long-term customer outcomes across the Sprinklr platform.
Operating at the intersection of customer outcomes, product capability, and commercial success, this role ensures Sprinklr delivers measurable business impact and becomes embedded in customers’ operating models.
What You’ll Do Lead and Scale Customer Success Build, lead, and develop a high-performing team of Customer Success Managers Define engagement models across onboarding, adoption, value realization, and renewal Establish consistent standards for success planning, customer engagement, and value delivery Align coverage models to customer segments and commercial priorities Drive Adoption and Customer Outcomes Own CSM performance across adoption, customer health, retention, and expansion Ensure measurable customer success plans aligned to business KPIs and Sprinklr capabilities Standardize usage dia.