Customer Service Assistant 1

Customer Service Assistant 1 (260003E8)  Organization : TaxationAgency Contact Name and Information: Katie Schuler - Katie.

Schuler@tax.

gov For all other inquiries please contact the HR Mainline at 614-466-3020 or email the staffing team at HRStaffing@tax.

gov Unposting Date : May 12, 2026, 3:59:00 AM Work Location : Northland 1st Floor 4485 Northland Ridge Boulevard Columbus 43229 Primary Location : United States of America-OHIO-Franklin County-Columbus Compensation: $21.

93 Schedule : Full-timeClassified Indicator: ClassifiedUnion: OCSEA  Primary Job Skill : Customer ServiceTechnical.

Habilidades

: Customer ServiceProfessional Skills: Active Learning, Customer Focus, Verbal Communication Agency Overview Creating a seamless and user-centric experience for all Ohio Taxpayers >

Descripción del Puesto

The Ohio Department of Taxation is responsible for the administration of individual and business taxes across the state

Guided by our Mission Statement, we are ONE TEAM providing education, innovation, outreach, and exceptional service to our customers through courtesy, accuracy, and responsiveness in each interaction.

 Taxation is committed to building a strong and skilled workforce.

We invest in the development of each employee through comprehensive training, a competitive total compensation package that includes.

Beneficios

(medical, dental, and vision insurance), tuition reimbursement, health and wellness programs, work-life balance initiatives, and opportunities for career advancement

The Ohio Department of Taxation is seeking multiple talented candidates to fill entry level positions with the Customer Care Center.

  What You’ll do as a Remote Customer Service Assistant 1 Play a crucial role in providing assistance to taxpayers by answering routine questions and inquires via consecutive phone calls.

Utilize taxation systems to review taxpayer accounts and to provide summary/scripted guidance regarding billing or assessment notices and status of refund claims.

Be given the.