Customer Care Agent (English and German)

Descripción del Puesto

WHAT YOU WILL BE WORKING ON Main challenge We are hiring a Customer Care Agent (English and German) to support our players worldwide and ensure high-quality, timely resolution of customer requests

This role is key in maintaining player satisfaction and service quality on the Disney Dreamlight Valley project.

Calificaciones

What it means on a daily basis Handle customer requests via tickets in English and German Investigate and resolve issues using internal tools and knowledge bases Track, document, and follow up on cases until full resolution Escalate complex or technical cases to relevant teams when needed Identify recurring issues and contribute to improving support processes and templates What success will look like Fast and accurate resolution of customer cases with a strong focus on quality High level of customer satisfaction and service consistency Effective workload management and strong prioritization

Habilidades

Active contribution to improving support workflows and reducing recurring issues Who you would be working with You will work closely with the the Customer Care team, Lead Customer Care Agents, and Responsible Agents to ensure excellent support for our players

Your recruitment journey Recruiter interview Test Team interview with Hiring Manager Language Speaker in English and German Where this role can take you This role offers growth in seniority, allowing you to deepen your expertise in customer care, player support, and operational excellence within a global gaming company.

WHAT YOU NEED TO SUCCEED Fluent English (written and spoken) + Ukrainian proficiency Upper-Intermediate or Advanced level of German is required; Basic digital literacy (MS Office, CRM/ticketing tools or ability to quickly learn them) Ability to manage workload, prioritize tasks, and work effectively under pressure WHO YOU ARE Strong communication, empathy, and customer-oriented mindset Problem-solving skills with ownership and responsibility for outcomes Calm, or.