We’re Capital on Tap Capital on Tap started because small businesses were underserved.
Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed.
We set out to fix that.
Today we're a financial platform - not just a credit card company.
We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier.
1,000+ employees, £20bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.
7 stars, and we're profitable.
We’ve done a pretty good job so far, but we’re just getting started! UK-based remote role — you must be located in the UK with the right to work.
Customer Service TeamWe’re not just another call centre — we’re the team small business owners rely on every day.
You’ll have the space to think, solve problems creatively, make confident decisions, and see the impact of your work quickly.
As the friendly voice of Capital on Tap, you’ll help make life easier for our customers by keeping things simple, clear, and stress-free while they focus on building their businesses.
What You’ll Be Doing ️Working remotely as part of a structured, supportive team, you’ll: Support customers across phone, email, and live chat.
Take full ownership of queries from first contact through to resolution.
Handle complex and sensitive account queries with confidence and care.
Apply financial services policies and processes accurately while managing high volumes with professionalism.
Identify customers who may need extra support and ensure they receive it.
Work closely with your remote team to share feedback, suggest improvements, and continuously enhance the customer experience.
Our Values & Culture Just Pilot: We never settle for “good enough”.
We pilot new ideas fast, ask questions to figure it out, and scale qu.