Customer Success Manager

Build the Future with Us — EquipmentShare is Hiring a Customer Success Manager At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before.

We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.

We’re hiring a Customer Success Manager at our Corporate Headquarters in Columbia, MO and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction.

This position is fully remote.

As a Customer Success Manager, you own the post-sale customer experience and are accountable for driving measurable customer outcomes.

You act as a strategic partner to your customers—aligning T3 to their business goals, accelerating time-to-value, and ensuring adoption, retention, and growth across your portfolio.

Responsabilidades

Own a book of business and serve as the primary point of contact post-sale Build and execute Customer Success Plans aligned to customer goals, use cases, and success criteria Drive adoption through structured engagement (onboarding, pulse checks, monthly check-ins, business reviews)  Monitor customer health, usage, and sentiment to proactively identify risks and opportunities Lead value-based conversations that connect T3 capabilities to ROI, efficiency, and operational outcomes  Partner cross-functionally (Sales, Support, Product, O&E) to resolve issues and improve the customer experience Act as the voice of the customer or customer advocate – surfacing product gaps, process breakdowns, and improvement opportunities Identify and drive expansion opportunities through increased product adoption and strategic alignment Why EquipmentShare? Because we do things differently — and we think you’ll feel it from day one

We’re a people-first company powered by cutting-.