Company Description At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.
Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.
It’s these connections that make Quadient such an exceptional place to grow your career, develop your.
The role involves diagnosing and resolving basic hardware and software issues, guiding users through troubleshooting steps, and escalating more complex problems to higher support levels.
This position requires technical aptitude, excellent communication skills, and a focus on customer satisfaction.
Your role in our future Diagnose and resolve basic hardware, software, network, application, and billing issues.
Guide Property Managers through step-by-step troubleshooting, configuration, and system usage.
Respond to billing inquiries, explain policies, and escalate complex billing matters as needed.
Communicate clearly with non-technical users to gather information and explain solutions.
Document all customer interactions, issues, and resolutions accurately in the ticketing system.
Escalate unresolved or complex technical and billing issues to Level 2/3 teams with detailed handoff notes.
Strong verbal and written communication skills to clearly explain technical and billing concepts to non-technical users.
Basic knowledge of computer systems, software ap.