Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.
We operate globally, supporting clients in 60 languages across diverse industries.
So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.
Unlock your potential by mastering new.
Excited? Let’s see what it takes.
What you will do: Deliver outstanding customer support via phone calls, chats, and emails; Address customer inquiries (check-ins, access issues) and resolve incidents (e.
, A/C issues, neighbour complaints); Assist with support ticket backlog and ensure timely resolutions; Build strong and lasting customer relationships; Keep up with evolving tools and technology; Handle sensitive customer data with care and security; Apply the latest and greatest customer happiness practices; Maintain deep understanding of client solutions and meet KPI; Support internal teams to resolve operational challenges.
What you need to succeed in this role: Native Spanish and advanced (C1) English communication skills; At least 1 year of experience in customer service and hospitality; Experience with CRM systems (e.
, HubSpot, Aircall); Strong analytical thinking and research skills; Positive, proactive and responsible attitude; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).
Will be a great plus: Experience in hospitality.