Depotcharge is Europe's first B2B marketplace for shared depot charging of electric heavy-duty trucks.
We connect depot operators with idle charging infrastructure to fleet operators who need reliable, cost-efficient charging beyond their home depots.
The model works: 50+ carriers are live across Germany and Switzerland, and we are now expanding EU-wide.
Now we are building the Customer Success function from scratch.
You are the first person in this role.
Aufgaben You will build Depotcharge's Customer Success function from the ground up and own the full customer lifecycle from day one.
You take full ownership of all customer relationships: depot operators, fleet operators, and association partners.
Your goal is to turn customers into fans and build internal champions who anchor Depotcharge inside their organisations and networks.
At the same time, you create the operational foundation: processes, tools, and KPIs.
You decide how we set up CRM, ticketing, and customer communication, with a clear ambition to automate as much as possible through AI-supported workflows.
Concretely, in the first 12 months: You take over a portfolio of existing accounts, establish structured touchpoints, and bring onboarding and ongoing care to a reproducible standard You build the Customer Success tool stack: HubSpot as the core, a ticketing system with clean integration, and automated workflows wherever they create leverage You define which Customer Success signals matter: usage patterns, satisfaction, churn risk, upsell potential, and you set up the reporting to track them You develop a champion strategy, identifying which contacts on the customer side are the lever for referrals and expansions You work closely with the founders and take on increasing commercial responsibility in existing accounts as the function matures Qualifikation The right person is customer-oriented, a strong communicator, commercially sharp, and operationally organised.
You bring the customer voice meaningfull.