Senior Analyst

ECS is seeking a Senior Analyst to work remotely.

ECS is seeking a Senior Analyst to support the Department of Homeland Security (DHS) Office of the Chief Information Officer (OCIO).

This role is instrumental in driving IT modernization and knowledge management initiatives at DHS Headquarters.

They will analyze and document business and system processes, design and implement KM frameworks, and identify opportunities for improvement and modernization.

The ideal candidate demonstrates strong organizational, communication, and analytical.

Habilidades

, and is adept at collaborating with both technical and business stakeholders

Responsabilidades

: Strategy & Governance: Design and implement knowledge management frameworks, taxonomies, and content lifecycle policies (Knowledge-Centered Services/KCS)

Content Management: Create, review, and maintain high-quality knowledge-based articles, SOPs, and documentation.

System Optimization: Configure and maintain KM platforms (e.

, SharePoint, ServiceNow) to improve searchability and user experience.

Stakeholder Collaboration: Work with cross-functional teams to identify knowledge gaps, capture tacit knowledge, and promote best practices.

Compliance & Analytics: Ensure data compliance with legal standards; analyze usage metrics to evaluate KM effectiveness.

Requisitos

Gathering: Lead collaborative sessions with IT and business stakeholders to gather and document requirements for new systems and solutions

Process Improvement: Collaborate with IT partners at DHS to assess the current IT landscape and identify process improvement opportunities.

Architecture & Documentation: Develop architectural diagrams illustrating current and future state systems; prepare presentation materials for technical and non-technical stakeholders.

Analysis: Conduct requirements and comparative analyses to identify process gaps and improvement areas.

Agile Facilitation: Facilitate Agile ceremonies, including daily scrums, sprint planning, sprint review.