Senior Manager, CXO Customer Advocacy

Senior Manager, CXO Customer Advocacy  Location: Remote or Hybrid in Palo Alto, CA Team: Office of Transformation.

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the Role Rubrik's Senior Manager, CXO Customer Advocacy sits at the intersection of technology, storytelling, and enterprise customer engagement

It lives within the CXO Transformation team, a function that operates outside of marketing and is embedded in Rubrik's most senior customer relationships.

The person in this role owns two interconnected programs: Rubrik's customer story program and the CXO Visionaries program.

They identify the right customers, lead discovery conversations, and translate complex data security and cyber resilience outcomes into narratives that hold up at the board and C-suite level.

They also own CXO Visionaries — Rubrik's exclusive, invitation-only community for Fortune 500 and Global 2000 CIOs, CISOs, and CTOs — running the full program from member recruitment and CXO Visionary profiles to speaking engagements at Rubrik CXO events, award recognition, and executive thought leadership opportunities.

They bring enough technical depth to earn credibility with senior IT and security leaders, and enough craft to turn that credibility into content and experiences that actually get used.

This is a builder's role.

Its programs need structure, repeatable processes, a strong point of view on quality, and someone who can manage the full lifecycle.

Responsabilidades

Customer Discovery and Story Development Build and manage a pipeline of customer story candidates across key verticals, use cases, and geographies, in close partnership with sales, customer success, business value, and the product/engineering teams Lead customer discovery conversations that go beyond intake interviews to surface the real operational impact of Rubrik's platform: what the threat looked like, what recovery required, and what changed afterward Write and produce first-draft narratives across formats including written customer stories, video briefs, executive...