io is driving the future of visual coding by making it compatible with every tech stack and accessible to every team.
To bring that future to life, we put customers at the center.
Our Customer Success team exists to help customers adopt Builder, embed it across their organizations, and achieve meaningful results—at scale.
We are looking for an Enterprise Customer Success Manager based in EMEA to support our strategic Enterprise accounts.
This role is perfect for someone who excels at building executive relationships and driving complex organizational transformations through Builder's platform.
You'll be the trusted advisor for our largest customers, orchestrating cross-functional initiatives and ensuring they achieve transformational business outcomes.
This is a strategic, relationship-driven role where success means measurable improvements in customer expansion, retention, and strategic value realization across enterprise organizations.
As an Enterprise Customer Success Manager, you will: Manage a book of business including some of our largest, most strategic customers to date Nurture existing customer relationships across varying levels of any organization, including the C-suite Project manage completion of technical implementation steps alongside Customer Engineering Monitor new and existing customer performance and address any open issues to ensure timely resolution and great customer experience Work with your manager to identify compelling plans for continued growth across your customer base Be consistently focused on retaining and exceeding the company's customer retention through value-driven activities Work closely with the product and engineering team to influence new product features and functionality based on customer feedback Share best practices, strategize with customers on digital priorities and investments to drive growth Maintain an expert level understanding of the Builder product, along with larger e-commerce & product industry knowledg.