Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.
The Role: Are you a skilled technical professional interested in joining a paid-for Services program with high opportunities? We are searching for a native Italian speaker Senior Customer Support Engineer located in Cork, Ireland who will be responsible for troubleshooting and finding solutions to difficult technical problems.
The role will focus mainly on Logitech’s Paid Services support for video conferencing solutions but may occasionally be asked to resolve issues with other enterprise Software (MS, Zoom, Google).
Expect to communicate with customers via Phone, email or video calls, and provide high touch service across global organizations, partnering with ITDMs to maintain their valuable conference room spaces or help them as they deploy.
At Logitech, you will assist customers with issues that ensure that the Enterprise customer’s meeting rooms stay running and quickly help to find a root cause for an issue within the ecosystem.
May be called on to setup and maintain a Lab in the local area.
You will also enjoy opportunities to advance your Career in a diverse environment.
Your Contribution: Be Yourself.
Stay Hungry and Humble, Collaborate and Challenge.
Have a great attitude and enjoy helping customers in a timely, efficient and pleasant way.
These are the behaviors you’ll need for success at Logitech.
In this role you will: Resolve technically complex support issues reported by the customers and/or other team members.
 Maintain clear, concise and positive communication for all cases in a timely and efficient manner including proactive follow up with customers, team members and product engineers.
Work with department leadership and other stakeholders to address bugs, technical issues, compatibility, and other issues that can’.