3 billion people across the world work in frontline jobs.
Yet, despite rising costs and staff shortages, frontline organisations are still left to choose between paper, Excel, and WhatsApp, or decade-old workforce management solutions to take care of the most important part of their businesses - their people.
Enter Sona: the next generation of AI-native, frontline workforce management.
We’ve built an end-to-end platform covering Scheduling, HR, Payroll, and Communications that gives the largest frontline organisations everything they need to staff more intelligently and empower their teams.
In under 5 years, we've already made a deep impact on the lives of over 100k frontline workers and the operation of their organisations, grown the team to 140+, and secured over $100M in funding from notable VC's, including our Series B led by N47 alongside Felicis, Northzone, and Gradient Ventures (Google).
It’s a hugely exciting time to be joining the team as we’re still small enough that you’ll have a significant impact on the company’s growth trajectory and culture, yet large enough to have a great structure, experienced leaders and world-class.
More on working at Sona here.
As our first Head of Customer Success, you'll own that experience end-to-end: leading and growing the CSM team with the primary goal of evolving our Success function to be truly world class.
If you want to inherit a polished machine, this isn't the right fit.
Instead, it's a rare opportunity to take the strong foundations of great people, real customer relationships, and a V1 operating model, and define what Customer Success looks like at Sona for years to come.