At Jamf, we believe in an open, flexible culture based on respect and trust.
Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right.
We take pride in helping tens of thousands of customers around the globe succeed with Apple.
The secret to our success lies in our connectivity, while operating with a high degree of flexibility.
Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf.
What you'll do at Jamf: The Customer Onboarding Specialist supports new customers as they begin using the product, helping them feel confident, informed, and set up for success.
This role is ideal for someone who enjoys working with customers, learning software products, and providing clear, friendly guidance.
With training and mentorship, the Specialist will lead onboarding activities, deliver product walkthroughs, and support solution setup while developing deep product knowledge over time.
For those candidates who live near a Jamf office, you may be expected to work periodically in-office or collaborative work location with other Jamf employees in your area for certain events or moments that matter.
What you can expect to do in this role: Independently welcome new customers and support them through initial onboarding engagements Lead live product walkthroughs and onboarding sessions, adapting content and pace to what each customer needs to be successful Learn the product in depth and confidently explain core features, workflows, and best practices Manager solution setup and configuration engaging guidance from senior team members on complex or non-standard scenarios Gather customer goals and questions to design onboarding experiences reflecting each customer’s unique environment and priorities Partner with Customer Success, Support, and Implementation teams to ensure seamless handoffs at each stage of the customer lifecycle Ser.