Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations.
At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy.
Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.
Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring.
As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.
This role is responsible for driving adoption, expansion, and renewal outcomes across a high-volume portfolio through a blended model of customer success teams and digital channels.
This leader will build and operate a scalable, data-driven customer success function that leverages digital engagement, automation, and disciplined operational processes to maximize customer impact and efficiency.
This is a remote position open to candidates in the U.
Relocation assistance will not be provided for this role.
In this role, you will:Â Own gross and net revenue retention (GRR and NRR) for the mid-market and commercial segments Partner closely with Sales to drive expansion through structured, scalable motions Define segmentation strategy across mid-market and commercial customers based on ARR, complexity, lifecycle stage, and produ.