Company Description As a digital transformation company -- and Great Place to Work certified -- Sutherland has been helping customers globally achieve greater agility and transform automated customer experiences for over 35 years.
We work with some of the world’s most known brands in dozens of industries, including Banking & Financial Services; Insurance; Communications, Media & Entertainment; Healthcare; Retail & Consumer Packaged Goods; Technology; Travel, Transportation, Hospitality & Logistics; and Mortgage Services, helping them to better support and serve their customers.
This will include handling a variety of customer inquiries, analyzing payment history/notes, and communicating statuses to customers.
Our hours of operation are Monday-Friday, 7AM-7PM CST (no weekends) Some of the high-level tasks of the job include: Reviewing customer contract, including but not limited to, voluntary surrender, Principal and Interest breakdown for their payments and account, Total Loss process.
Advise the customer of their account open and closed accounts.
We give customer information regarding the status of their titles including but not limited to; state to state transfers, title protection.
We assist customer with information on all optional products.
Assist customer with extensions and deferral in times that may not be able to pay.
Taking payments and reviewing history/notes and clearly communicating account statuses to customers.
Recommending appropriate solutions to customers by analyzing their accounts as a specialist it our job to give the customers the best information on each customer account.
Must be comfortable with manual calculations Must.