Customer Success Specialist (Multilingual)

Remote (FR / DE) | On-site – Debrecen (EN only) | Monday–Friday, daytime schedule International partners of MP Solutions are looking for Customer Success Specialists with strong language.

Habilidades

to join their growing support teams

If you enjoy building long-term customer relationships, supporting business outcomes, and working in a structured, international environment while using your language skills daily, this role is for you.

Responsabilidades

Build and maintain strong, long-term relationships with customers Support customers throughout their lifecycle via proactive and transactional interactions Understand customer business objectives and define what success means to them Drive customer success plans and support value realization Identify and manage churn risks Identify growth and expansion opportunities Handle incoming customer inquiries related to products, services and administration Support customers and internal teams with billing and administrative activities Work closely with global internal stakeholders and teams Provide accurate, reliable information adapted to the customer’s level Ensure compliance with data privacy and security policies Working hours Remote roles: 08:00–17:00 or 09:00–18:00 On-site (Debrecen): 09:00–18:00 or 10:00–19:00

Requisitos

What we’re looking for Fluent English (C1) One of the following language setups: French + English (C1) – remote German + English (C1) – remote English only (C1) – on-site in Debrecen Previous experience in Customer Success, Account Management or Customer Service Customer-centric mindset with strong empathy Excellent communication and follow-up skills Strong organizational and problem-solving skills Ability to work independently and collaboratively

Beneficios

What we offer Paid, structured training program and supportive onboarding Competitive salary, based on language and location Cafeteria benefits Stable, long-term opportunity in an international environment Regular team-building and engagement act...