Companies that have to deploy talent globally for projects, secondments, workations, or international assignments keep running into the same wall: Compliance.
Social Security, posted worker notifications, certificates of coverage, duty of care, tax exposure.
The result is HR, Tax, and Travel teams spending days per case on paperwork that could have been automated.
premote is the platform that handles all of this end-to-end.
We serve some of the most demanding employers in Europe.
Among them KUKA, BioNTech, Roland Berger, ENERCON, Mitsubishi Electric, FC Bayern München, Jack Wolfskin, and SumUp.
We're bootstrapped and growing fast! We are profitable and focus on staying a lean, and high performing team.
If you are looking for a position to have high impact on the company and a steep learning curve, we are looking forward to hear from you! Tasks Your role in this mission: As the first person on our Customer Success team, you'll guide our enterprise customers from onboarding through ongoing adoption to expansion, and shape what Customer Success at premote looks like for years to come.
What you'll do: Implementation & Onboarding: Bring new enterprise customers (often 5,000+ employees) to go-live.
From setup, workflow configuration, training, integration with SAP Concur, Workday or Personio, and supporting internal rollouts across all Departments from Tax, Global Mobility and HR.
Customer Health & Adoption: Build out health scoring, track adoption across your portfolio, and surface issues early - before they put renewals at risk.
Quarterly Business Reviews: Prepare and run QBRs independently.
You will present business outcomes, identifying optimization opportunities and new use cases you identified.
Renewals: Own the renewal rate of your portfolio.
Expansion: Identify cross-sell and upsell opportunities and close them.
Building the function: Shape the playbooks, processes, and tooling for Customer Success at premote.
What you build now defines how the team operates fo.