THE ROLE The Renewal Specialist is a critical role requiring the.
This role is focused on managing a high volume of client renewals through advanced automation tools and scalable outreach strategies.
The ideal candidate will be responsible for maximizing customer retention rates, minimizing churn, and driving revenue growth through efficient renewal processes in the fast-paced events and ticketing sector.
YOU WILL Customer Renewal Management: Manage and execute renewal processes for a high-volume portfolio of event ticketing clients.
Proactively engage with customers 90-180 days prior to contract expiration dates.
Generate accurate renewal forecasts and maintain a rolling 120-day renewal pipeline.
Conduct renewal negotiations and secure contract extensions with minimal manual intervention.
Identify and mitigate renewal risks through data-driven insights and customer analytics.
Automation & Scalable Outreach: Implement and optimize automated renewal workflows using CRM and marketing automation platforms.
Design and execute multi-channel outreach campaigns (email, in-app notifications, SMS).
Leverage automation tools to send personalized renewal reminders and follow-up sequences.
Utilize AI-powered tools to predict churn risk and trigger appropriate intervention campaigns.
Create and maintain automated renewal templates and communication sequences.
Customer Relationship Management: Build and maintain strong relationships with key stakeholders at client organizations.
Provide exceptional customer service throughout the renewal process.
Address customer concerns, objections, and renewal blockers effectively.
Gather and act on customer feedback to improve renewal processes and customer satisfaction.
Data Analysis & Reporting: Track and analyze key renewal metrics including retention rate.