As a Workplace Customer Service Representative, you will provide exceptional service to our policyholders and providers by efficiently handling inquiries, thoroughly researching issues, and ensuring a seamless customer experience.
In this role, you’ll support a wide range of customer needs across our Group Insurance products, including Disability, Life, Accident, Critical Illness, Hospital Indemnity, and Paid Leave—ranging from straightforward policy questions to more complex claim‑related inquiries.
You’ll use multiple internal systems and resources to investigate, resolve, and communicate solutions effectively.
Your ability to listen, analyze information, and communicate clearly will be essential in helping customers understand their.
Training is held Monday through Friday, 8:00 AM – 4:30 PM CST.
50, plus annual bonus opportunity.
401(k) plan with a 2% company contribution and 6% company match.
Work-life balance with vacation, personal time and paid holidays.
See our benefits and perks page for details.
Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.
 WHAT YOU'LL DO: Handle inbound calls in a fast‑paced environment, delivering excellent customer service for routine inquiries and assisting with complex cases as needed.
Research and analyze incoming inquiries to resolve customer issues using relevant systems and policies.
Make outgoing calls to gather information on inquiries not readily available in systems.
Stay current on company, industry changes, and relevant regulations to ensure compliance and effectiveness.
Utilize service recovery techniques to turn complaints into opportunities for business growth and retention.
WHAT YOU’LL BRING: Experience in a customer serv.