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Customer Success Manager NOA Higher Ed. Southeast Region (USA Remote)

CompraTica Empleos

EMP:Customer Service
USA
Tiempo Completo
Remoto
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Descripción

Company Description When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in global education.

For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking in a rapidly changing world.

Over 16,000 academic institutions, publishers, and corporations use our services in more than 185 countries around the world: Turnitin Feedback Studio, Clarity, Originality, Gradescope, ExamSoft, Similarity, and iThenticate.

Protecting the value of an authentic education is at the heart of who we are.

Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being.

Our diverse community of colleagues are all unified by a shared desire to make a difference in education.

Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.

Descripción del Puesto

We’re looking for an experienced, relationship-driven Customer Success Manager (CSM) who is passionate

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helping educational institutions realize the full value of their investment in our solutions

The ideal candidate thrives at the intersection of customer partnership and commercial impact—someone who builds trusted relationships, drives adoption, and proactively identifies opportunities for growth through renewals, upsells, and cross-sell referrals.

Responsabilidades

: Own customer retention and growth: Secure renewals and identify opportunities for expansion and referral-based cross-sells within assigned accounts

Drive adoption and outcomes: Ensure customers are achieving measurable value from our solutions by developing success plans, sharing best practices, and leading data-driven business reviews.

Build trusted relationships: Engage stakeholders.

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