AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care.
We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance.
As we enter the next phase of rapid growth, we are seeking people to help lead the journey.
 The External Support Representative will develop an understanding of AssetWatch products and services to support both hardware & network outages for external customers.
You will collaborate with stakeholders to ensure timely and long-term solutions.
What You'll Do: Manage multiple incoming streams of support request coming in via software,phone, email, and internal requests Coordinate with internal and external stakeholders as needed to address morechallenging cases and ensure a long-term solution Work internally across multiple departments to ensure and support the delivery ofa world class customer experience to include sending customer feedback to ourProduct teams.
Willingness to pick up the phone and dial customers within short notice toaddress issues before they grow in scope Build a strong, trusting relationship with all customer and internal stakeholdersthrough fluid and timely communication Identify opportunities to proactively address potential challengesMeet case and customer response time quotas always Utilize numerous software tools to accurately diagnose problems and proceedwith the correct solution Promote customer loyalty through customer recognition initiativesOther.