Our AI-enabled employee experience platform leverages the science of listening, behavioral nudges, and predictive analytics to help clients elevate engagement, retention, and performance.
We’re a team of innovators fueled by purpose, collaboration, and excellence — and we’re looking for someone who wants to play at the highest level.
The Role In this role, you will serve as the trusted advisor and internal advocate for a portfolio of our customers.
You will be responsible for providing Perceptyx customers with guidance and best practices along the path to a healthy adoption of our platform and services.
You will deliver ongoing support and advice around strategy and long-term planning, ensuring that customers maximize all of the.
You will partner with customers to improve their employee experiences and ultimately achieve greater organizational success.
What You’ll Do Strategic Success Planning: Conduct regular meetings to discuss customers’ business priorities, desired outcomes, and success metrics, utilizing these insights to develop and optimize their ongoing employee listening strategy and success plans.
Relationship & Value Delivery: Develop a trusted advisor relationship across multiple levels of customer organizations.
Capture, verify, and reflect value generated back to key customer stakeholders and executive sponsors.
Portfolio Health & Risk Mitigation: Monitor customer progress, coordinate the proactive management of customer health and risk indicators internally, and systematically turn at-risk customers into healthy partnerships.
Product Education & Roadmap Advocacy: Educate and excite customers on the power of the Perceptyx People Insights Platform, our product features, and future direction.
Channel customer feedback to inform.