<gh-intro><text>We are looking for a Staff Backend Engineer, AI Applications to join Bolt's Customer Support Automation team and architect the core AI agent infrastructure that powers our automation stack.
You will have the opportunity to design and build multi-age nt orchestration frameworks, routine execution engines, and evaluation (LLM evaluations) and tracing pipelines that are scaling Customer Support automation.
If you are passionate.
And it's all thanks to our people.
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.
Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission! </text> </gh-about-us> <gh-role-detail> <title>About the role</title> <text> As a Staff Engineer, you will operate at the intersection of advanced AI and Bolt's production engineering ecosystem, setting the technical direction for conversational experiences that are personalized, empathetic, and natural, while meeting strict business, compliance, and reliability.
This is a high-impact, high-scope role where you will guide platform evolution, amplify the effectiveness of multiple teams, and deliver resilient systems that enhance customer experience at a global scale.
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