What do we do? Paddle offers digital product companies a completely different approach to their payment infrastructure.
Instead of assembling and maintaining a complex stack of payments-related apps and services, we’re a Merchant of Record for our customers.
That means we take away 100% of the pain of payment fragmentation.
It’s faster, safer, cheaper, and, above all, way better.
We’re backed by investors including KKR, FTV Capital, Kindred, Notion, and 83North and serve over 6000 software sellers in 245 territories globally.
The role We are looking for someone who would like to start their journey in customer support.
You will be working with our buyers (end users) from software companies that use our platform, learning how to offer top-notch support.
You'll be searching for transactions, processing refunds and subscription cancellation requests, and much more.
The ideal candidate will be able to follow our internal process we have in place as well as instructions set by our customers.
You will have a strong sense of empathy and you care.
You also have a natural fluidity and thoughtfulness to your written and verbal communication.
You will be part of a global team of buyer support specialists, reporting to the Buyer Support Team Leads.
This is a great opportunity if you care genuinely and passionately about customer support and the role it plays in making a customer-centric team successful.
There is great growth potential within the role, with opportunities to progress into a Level 1 Customer support function, as well as several specialist roles within the company.
In this role, you will be working standard hours from Monday to Friday.
What you'll do Respond to and resolve queries from our customer’s customers via email.
These are transactional queries such as refunds or cancellations.
Escalate advanced/ complex queries to the appropriate internal channels.
Continuously improve your knowledge of the P.