Command|Link has revolutionized the IT industry by tackling the problems our competitors create.
In recognition for our unprecedented innovation and dedication, Command|Link was recognized as the SD-WAN Product of the Year, ITSM Visionary Spotlight, UCaaS Product of the Year, NaaS Product of the Year, Supplier of the Year, and the AT&T Strategic Growth Partner.
Command|Link has built the only IT platform for scale that solves ISP vendor sprawl and IT headaches.
We make it easy for our customers to get more done, maximize uptime and improve the bottom line.
Learn more about us here! This is a 100% remote position.
About the Role We are seeking a hands-on, execution-driven Technical Account Manager (TAM) to partner with enterprise customers on onboarding, workflow configuration, monitoring, and ongoing adoption of the CommandLink ITSM platform.
 This role is ideal for someone who thrives on personal ownership of customer success — driving projects from demo to adoption, solving technical challenges directly, and ensuring customers realize maximum value from our platform.
You won’t just advise; you’ll roll up your sleeves, configure, troubleshoot, and deliver.
 You will work closely with sales and solution engineering teams, but you are the primary technical owner for your accounts, accountable for successful onboarding, seamless integrations, and continuous improvement.
 What You’ll Do: Lead enterprise onboarding sessions and technical discovery with full accountability for outcomes.
 Configure the CommandLink ITSM platform: services, workflows, automation rules, escalation policies, and reporting.
 Design and implement alerting and monitoring policies aligned to SLAs/SLOs.
 Own integrations with external I.