Customer Service Leader

Resumen

The Customer Service Leader will serve as the liaison between internal/external organizations and for assigned customers, own the customer relationship and contribute to the overall business strategy

Descripción del Puesto

Essential

Responsabilidades

: Serve as the primary customer-facing leader for TVA’s Aero fleet, building trusted relationships and delivering wing-to-wing support across a large installed base of LM products within GE Vernova Gas Power

• Lead stakeholder engagement and define the overall customer communications strategy across multiple sites supporting a significant portfolio of New Gas Power LM units.

• Own the Contract Service Agreement portfolio, account strategy, and commercial performance, with strong accountability for revenue, margin, and cash growth.

Provide ongoing technical and business leadership for assigned accounts, including post-commissioning support, I&C handoff to operations, and new unit warranty claim management.

• Develop and own customer communication plans and lead recurring GE/customer reviews to align on current performance and identify value-adding products and service solutions.

Oversee new unit and services warranty administration, including commercial considerations and customer concessions, while balancing customer outcomes with GE Vernova business objectives.

Define outage scope and lead clear handoff.

Requisitos

to the One Field Service team to support seamless planning and execution

• Lead outage and non-outage parts planning, including RFQs, customer quotations, order placement, and order management.

Drive safe outage planning and execution in full alignment with GE Vernova’s Life Saving Rules and safety expectations.

Provide leadership and direction for emergent and forced outage response to restore operations quickly and effectively.

• Own wing-to-wing outage execution by leading pre-outage, outage milestone, and post-outage reviews to deliver safe, high-quality, on-time outcomes.

• Manage customer inv.