Lead Services Specialist – Customer Contract Management Tuxpan / Braskem

Resumen

All resources, and logistics required to perform services and maintenance activities on customers' site/property

These activities contribute to, maintain, repair and refurbish sold or existing products.

Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering.

• Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline.

Functions with some autonomy but guided by established policies or review of end results.

The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.

Descripción del Puesto

Roles y Responsabilidades

Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area - Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer · Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area Includes direct people management responsibility including staffing and performance development

Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy.

Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles.

Uses technical ex.