Director, Clinical Applications & Field Service Operations – Contrast Media Delivery Solutions (PDx)

Resumen

The Director, Clinical Applications & Field Service Operations provides strategic leadership and operational oversight for U.S. & Canada teams responsible for system installation, service, and clinical training

This role is accountable for maximizing system performance and uptime, delivering high-quality clinical education, and ensuring an exceptional customer experience.

The Director leads a cross-functional organization across clinical applications and field service engineering, driving performance, standardization, and continuous improvement across hardware, software, and service delivery.

The role ensures full alignment with regulatory and quality standards (FDA, ISO 13485, HIPAA) while partnering closely with Commercial, Service, and vendor stakeholders to support growth and operational excellence.

Descripción del Puesto

Roles y Responsabilidades

Leadership & Team Development Lead, coach, and develop a high-performing team of Clinical Application Specialists and Field Service Engineers across USCAN Build organizational capability through hiring, training, and performance management Foster a culture of accountability, continuous improvement, and customer focus Conduct regular field engagement (ride-alongs) to assess performance and strengthen capabilities Field Operations & Service Delivery Oversee day-to-day field service operations, ensuring execution of service agreements, installations, and warranty commitments Drive service reliability and system uptime, including escalation management for complex technical issues Optimize resource planning, productivity, and service delivery models Customer Engagement & Clinical Excellence Ensure delivery of best-in-class clinical training to drive adoption, workflow efficiency, and customer satisfaction Partner with key customer stakeholders to understand needs, resolve issues, and strengthen long-term relationships Oversee implementation and optimization of clinical systems to support improved patien...