JOB SUMMARY The Director of Country Operations Management will provide managerial oversight to Country (study) Operations Manager (CsOM) colleagues in their respective groups and their associated deliverables within and across that Region and Therapeutic area.
The Director of Country Operations Management is responsible for talent development of colleagues, preparing Country (study) Operations Managers to deliver on studies.
They are accountable to ensure all assigned direct reports are appropriately trained.
They are accountable to ensure Country (study) Operations Managers are following Pfizer Standard Operating Procedures (SOPs) and providing leadership and appropriate oversight to the Regional/Country Operations Team.
They are accountable to ensure that Country (study) Operations Managers are delivering according to agreed plans and to ensure appropriate proactive escalation of risks and deviations to plans, and that any asset/region/country level strategies are appropriately implemented.
The Director of Country Operations Management will leverage performance data, e.
operational metrics, study plan variance and trend reports to drive the business and support the oversight and management of both the Country (study) Operations Manager They will also interface with FSP managers to resolve issues and escalate resource concerns.
The Director of Country Operations Management is a Subject Matter Expert (SME) on Global Country Operations processes and works with their Country Operations Regional Group Lead to facilitate the sharing of therapeutic/functional area expertise and best practices within their group and where applicable across the Global Country Operations organization.
They may sponsor, lead or represent Global Country Operations on cross-functional cross-departmental or enterprise level work streams that influence senior management and have an impact on business direction.
They will interface with various stakeholders across the organization including.