The Opportunity: Data Privacy has become one of the most strategic challenges facing modern businesses, sitting at the intersection of AI governance, data operations, and customer trust.
As companies adopt AI at scale, they need new ways to automate privacy and manage risk without slowing innovation.
As Senior Manager, Customer Success, you'll lead and develop a team of CSMs helping DataGrail's customers operationalize privacy at scale.
This is a player-coach role: you'll partner directly with customers, coach CSMs in real time, and own the team's renewal performance while building the culture that enables Customer Success to scale with the business.
DataGrail has launched the first agentic privacy platform and is entering a pivotal phase of growth.
The work you do here will directly shape how Customer Success evolves as we scale.
This is an opportunity for a leader who loves developing people, thrives in complex and fast-changing environments, and wants to help define a category that is increasingly critical to how modern companies operate.
What You'll Do: Lead, coach, and develop a team of CSMs across all customer segments by getting on calls, giving real-time feedback, and actively making people better at their jobs.
Be the first line of defense for your team — the person every CSM brings their questions, problems, and escalations to before they go anywhere else.
Build and maintain deep knowledge of every account in the portfolio, including health signals, engagement levels, renewal timelines, and expansion potential.