: Serve as a primary operational point of contact for customer asset management, licensing, entitlement, and subscription-related activities Reconcile customer deployment, procurement, entitlement, and consumption data to establish and maintain an accurate license and asset position Maintain ongoing asset data hygiene, validation, governance, and reporting readiness for renewals, audits, compliance discussions, and strategic planning Support customers within Cisco Smart Accounts, Virtual Accounts, licensing portals, and Enterprise Agreement structures Deliver customer onboarding, training sessions, workshops, and operational guidance associated with licensing tools, processes, and best practices Develop and maintain customer-facing and internal documentation including process guides, operational workflows, reporting artifacts, white papers, and training materials Deliver data-driven insights, operational reporting, and pointed analytics to customers and internal stakeholders Support customer adoption, consumption, and value realization efforts in partnership with aligned CSMs and account teams Partner closely with broader Customer Success teams and vertical CSMs to align operational asset management activities with overall customer success strategies and business objectives Contribute to customer health reviews, executive business reviews (EBRs), quarterly success reviews, and strategic planning discussions through operational analysis and reporting Raise critical operational risks, data discrepancies, customer concerns, or process gaps to leadership and account teams as appropriate Manage cross-functional coordination across Sales, Customer Experience, Engineering, Operations, OEM partners, Finance, and delivery teams to drive customer outcomes Support the development and refinement of scalable asset management and Customer Success operational processes Engage directly with OEM partners to build expertise around licensing models, product structur...