Service Engineer – Hospital Patient Monitoring/Ultrasound

Job Title Remote Service Engineer - Hospital Patient Monitoring/Ultrasound.

Descripción del Puesto

Philips is a leading global healthcare company aiming to improve the lives of 3 billion people by 2025

We strive to make the world healthier and more sustainable through innovation developed across a broad range of Imaging, Information and Monitoring systems.

Your opportunity: We have an opportunity for a Remote Service Engineer to join our team specialising in Hospital Patient Monitoring/Ultrasound devices based in the Philippines.

This role will be reporting to the Service Delivery Team Leader based in Singapore with a dotted line to Australia Service Delivery Team Leader.

This position is focused on delivering advanced technical service support to our customers, creating experience without equal every day.

As a Remote Service Engineer, you will thrive in engaging in interactions with customers to provide information in response to first line technical support with inquiries.

Acerca de

products and services, problems and services requests raised by customers (internal or external), embedding a First Time Right and End-to-End approach.  You will work collaboratively with Technical Support, Technology, Service and Commercial teams to remove barriers and facilitate an exceptional and consistent experience to our customers

Responsabilidades

will be: Manage inbound calls from customers, remotely accessing the system and providing initial remote diagnosis for our Patient Monitoring systems and devices Create cases for customer calls, verifying contract entitlements Proactively monitor systems to achieve zero downtime Where a remote diagnosis is not possible, booking a time slot for an engineer to attend site, and if required order the appropriate parts in order to achieve a first-time fix Ability to provide efficient confirmation of parts availability, process part orders and provide field engineer with timely update on parts delivery Ensure both internal and external cust...