Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.
We operate globally, supporting clients in 60 languages across diverse industries.
So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a QA Engineer today and thrive in a multicultural and multilingual environment while enjoying your home office.
Unlock your potential by mastering new.
Excited? Let’s see what it takes.
What you will do: Develop comprehensive test plans based on functional and technical specifications to ensure complete coverage; Create, maintain, and execute detailed manual test cases using Zephyr integrated with JIRA; Actively participate in daily squad stand-ups, sprint planning, reviews, and retrospectives in an Agile environment; Log, track, and manage defects in JIRA, verify fixes, and coordinate retesting activities to ensure quality resolution; Validate user stories and tickets to confirm compliance with defined acceptance criteria before release; Apply a Shift-Left testing approach by engaging early in the development lifecycle and collaborating closely with Product Owners and Development teams; Partner with Frontend engineers to transition manual test scenarios into automated test scripts using Cucumber, Gherkin, and Playwright; Contribute to CI/CD pipelines by enhancing automated test coverage and supporting reliable, stable deployments; Perform and support network, performance, smoke, and visual regression testing in production and customer-facing environments; What you need to succeed in this role: Excellent English communication skills is a must (C1 both spoken and written) ; 4–5 years of hands-on QA experience in SaaS or softwar.