Team Lead, Arbitration Services

Arbitration Services Team Lead At Claritev, we pride ourselves on being a dynamic team of innovative professionals.

Our purpose is simple - we strive to bend the cost curve in healthcare for all.

Our dedication to service excellence extends to all our stakeholders – internal and external - driving us to consistently exceed expectations.

We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and empower each other to illuminate our collective potential.

Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare.

Onward and Upward!!! JOB SUMMARY This position oversees the Arbitration services team activities to ensure the team achieves and maintains service, production, and quality standards.

• Collaborate with team members to foster growth and development.

This role manages the arbitration services team inventory including evaluation of provider disputes and appropriate client payment offers.

The incumbent will coordinate efforts with the team and other leadership to bring matters to efficient and successful outcomes.

  DUTIES Oversee the assigned arbitration services team to ensure the tasks completed by employees are within the required regulatory timeframe while maintaining production standards and quality assurance.

• Ensure all client deliverables and SLA's are achieved.

Providing exceptional results to clients escalated inquiries, to include root cause analysis.

Track trends, initiate process improvements to eliminate impediments to delivering quality service and ensure company and team goals are met.

• Ensure smooth and effective day-to-day team operations.

Consistently reporting results to the leadership team.

Establish, maintain, and monitor individual and departmental performance expectations/metrics and implement measures to correct deficiencies.

Consistently and thoroughly document employee progress.