Customer Svc Rep III

Why Us? At Par Health, we believe great healthcare is built on getting the essentials right.

We’re looking for passionate, talented individuals who share our commitment to improving lives.

With a global workforce, we lead with pride and purpose—prioritizing quality and safety while fostering a culture of continuous improvement, accountability, and teamwork.

Elevating the Essentials isn’t just our tagline, it’s the higher standard we live by every day.

Resumen

Customer Service Rep III is responsible for providing the highest level of customer excellence to customers while operating within Par Health's company guidelines

Provides extensive follow through on all customer related issues as it pertains to all aspects of order management.

Liaison between Customer and Sales Organization to provide optimal customer service.

Dynamic, detail-oriented individual who succeeds in a team environment.

International customer service experience highly desirable.

Descripción del Puesto

ESSENTIAL FUNCTIONS: Handle all incoming calls, faxes, and emails from Customers and Sales Organization as it pertains to order management

• Maintains knowledge of company products and customer service processes.

Daily order entry.

Daily 222 form clearing and accuracy reviews.

Prepare and process credit and re-bills.

Provide resolution to ensure that there will not be additional AR discrepancies with Customer.

Track shipments as requested by Customer and Distributor using carrier web sites.

Research discrepancies and provide a resolution to eliminate future occurrences.

Coordinate shipments with freight forwarders: obtain booking details, prepare shipper’s letter of instruction and export documentation.

  Review all requests for return of product and compare to current Returns Goods Policy.

Process returns in JDE system and obtain necessary approvals from Sales Organization and Management.

Communicate valid return authorization to Customer, Distributor and Sales Organization.

Issue credits f.