For over 20 years, Smartsheet has helped people and teams achieve–well, anything.
From seamless work management to smart, scalable solutions, we’ve always worked with flow.
We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter.
But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters.
Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.
Smartsheet is seeking a Principal Customer Success Manager who will focus on building high-value, strategic relationships with large, global customers.
The role requires extensive experience in SaaS Customer Success, strong business acumen and exceptional communication.
The Principal Customer Success Manager is expected to provide thought leadership and mentorship, as well as lead and/or contribute to special programs and projects (minimum of 10% per working week).
For the right candidate, this is a career-defining opportunity to join the market leader in Collaborative Work Management (CWM) and help influence the future of Customer Success as a vocation.
This role reports to a Sr.
Customer Success and has flexibility to work remotely from the West or Central region.
You Will: Manage a diverse book of business at scale, with a focus and engagement, enablement and adoption.
Understand your customer’s business model, go to market strategy and organizational structure.
Create and execute internal territory engagement plans and/or external joint customer enablement plans that focus on tailored, customer-specific strategy, proactive risk mitigation, value realization and expansion.
Use data to gain insights, provide guidance, increase customer adoption and identify opportunities for expansion.