This is not a temporary or project-based role—you are the long-term owner of the customer relationship, accountable for adoption, performance, and ongoing outcomes.
This role sits within our Customer Success organization and blends strategic account leadership with hands-on technical problem solving.
You will drive adoption, reduce defects, improve operational performance, and ensure customers realize meaningful business impact.
In short: you own the account, the results, and the success of the partnership.
Partner closely with customer product and engineering teams to design, deploy, and scale solutions on Nash’s platform.
Become a true Nash expert — understand platform capabilities and limitations as well as anyone in the company.
Use your expertise to advise customers, guide integrations, and identify improvement opportunities.
Drive measurable outcomes across KPIs such as delivery performance, defect reduction, and cost efficiency.
Troubleshoot and resolve integration or workflow challenges in collaboration with customer engineers and Nash’s internal teams.
Proven success owning enterprise c.