Onboarding Technician

Redefine the future of customer experiences.

One conversation at a time.

At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform.

Powered by AI, driven by human innovation.

Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes.

Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.

If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.

Build Amazing.

• Deliver Amazing.

Live Amazing.

The Onboarding Technician is responsible for assisting new customers with the initial setup of their phone system account and completing scheduled network checks, implementations, training appointments, and provisioning accounts promptly and efficiently in line with the Amazing Service values which are crucial to Nextiva’s success.

Responsabilidades

: Assisting new customers with initial setup of their phone system accounts Providing basic training on Nextiva features, call flow, and devices to customers via the telephone Evaluating network to confirm compatibility and quality of service Configuring accounts promptly with accurate attention to detail Testing of call flow, devices and features to ensure configuration is accurate  Embodying personal ownership and a sense of timeliness on every call or project Meeting and exceeding a set of daily performance metrics to ensure success

Calificaciones

: Proficient English (both written and oral) Experience in customer-facing role Strong Problem-solving

Habilidades

  Strong communication skills and attention to detail Strong Active listening skills Excellent time management skills Ability to regularly work a night-shift schedule aligned to U.S. business h...