Customer Care Representative

Are you passionate.

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building relationships and ensuring customer success?Do you enjoy being part of a successful team? Join our Global Customer Service team Our Customer Service Team delivers Order Entry, Inside Sales and Administration activities, as well as acting as one of the main pre- and after-sales customer contact points, responsible for managing fast and effective exchange of commercial information between Field Sales, Distributors, Supply Chain/Logistics and other departments that exceeds customer expectations

Partner with the best As a Customer Service Representative, you will phone, email and web support to Field Sales, Service, Distributors, Dealers, Customers for information on lead times, status of internal / external sale orders and/or return authorizations, shipments of materials, expediting of shipments and or material; including tracking/managing internal & external customer issues.

As a Customer Service Representative, you will be responsible for: • Managing allocated key accounts and regions, and back up other regions• Interfacing with Supply Chain & Engineering to coordinate shipments of material to meet customers'.

Requisitos

• Co-ordinating service/goods Inwards to coordinate the return of material for repair and or restock• Effectively entering customer's data, agreements, return authorizations, training registrations, sales orders and invoices using departmental service goals and objectives.• Entering and maintaining Customer Master Data plus execution of relevant security checks Fuel your passion To be successful in this role you will: • Have a Graduated commercial apprenticeship• Be a good team player and be fluent in German and English• Have good knowledge of MS Office applications and preferably in SAP• Have previous experience in working with Customers Work in a way that works for you We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too