Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.
We operate globally, supporting clients in 60 languages across diverse industries.
So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.
Unlock your potential by mastering new.
Excited? Let’s see what it takes.
What you will do: Provide first-line support to customers via chat, calls and emails; Escalate and resolve tickets; Answer policy and billing questions with clarity and accuracy; Act as the first point of contact during service outages, ensuring timely communication and support; Troubleshoot basic technical issues and escalate more complex cases to the appropriate teams; Maintain accurate records of customer interactions and follow internal procedures; Ensure a high level of customer satisfaction by delivering empathetic and solution-oriented support.
What you need to succeed in this role: Excellent English communication skills (C1 for both spoken and written); Experience using Zendesk; Basic troubleshooting skills; At least 6 months experience in customer support is a must; Tech-savvy, able to test and troubleshoot basic technical issues; Strong analytical thinking and research skills; Positive, proactive and responsible attitude; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).
Will be a great plus: Experience with CRM systems.