Application deadline: Jun 14, 2026At Ring, our Bilingual Technical Customer Support (CS) representatives deliver timely, accurate, and professional general and technical support to Spanish and English-speaking Ring customers.
The team is looking for driven individuals who are up to the challenge of solving customer issues while providing a positive customer experience.
Customer Support representatives are technically savvy problem-solvers with a focus on customer account security.
An ideal candidate would be an excellent listener, handle change easily, be a quick learner and critical thinker, and be able to handle ambiguity.
The position requires the ability to communicate professionally in both Spanish and English, with maturity and self-confidence.
Key job responsibilitiesProvide prompt, efficient, detailed service by engaging directly with Ring's customersServe as a voice and advocate for customers when concerns are surfacedWork with customers to understand how they use Ring products to resolve their issues and maximize their investmentsAct as an advocate for customers by reporting and addressing observed areas for improvementActively seek solutions to customer needs, communicate trends to leadership, and suggest innovative solutions to enhance customer experienceAssist with customer communication and troubleshooting during Ring product launchesWork across the customer support spectrum to ensure consistent, high-quality supportDevelop detailed knowledge of specific product lines and featuresHandle various types of customer contact including chat, email, inbound and outbound voice callsA day in the lifeRing Technical Customer Support assists customers with their device needs.
You will support customers with device account and billing maintenance, account and device setup, and technical troubleshooting daily to ensure their devices are operating as expected and customer accounts are in order.
Your troubleshooting abilities will be put to the test as you dive deep.